Waste Disposal Camberwell Terms and Conditions

These Terms and Conditions set out the basis on which Waste Disposal Camberwell provides waste collection and related services to residential and commercial customers. By making a booking, confirming a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company refers to the waste collection and disposal service trading as Waste Disposal Camberwell.

Customer refers to any individual, business, organisation or other party that requests or receives services from the Company.

Services refers to all waste removal, waste collection, bulky item clearance, recycling, and associated activities undertaken by the Company.

Waste refers to the items and materials presented by the Customer for removal, collection, transportation or disposal under these Terms and Conditions.

Contract refers to the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by the Company.

2. Scope of Services

The Company provides waste collection, waste removal, and related services within its operational service area. The nature and extent of the Services will be as described in our quotation, booking confirmation, or as otherwise agreed in writing with the Customer.

Unless expressly agreed otherwise, the Services do not include cleaning, dismantling of structures, disconnection of electrical, gas or water supplies, or the removal of hazardous or specialist waste. The Company reserves the right to refuse any item which it reasonably believes to be unsafe, unlawful, or outside the scope of its standard operations.

3. Booking Process

3.1 Bookings may be made by telephone, email, online form, or other communication methods accepted by the Company from time to time.

3.2 At the time of booking, the Customer should provide accurate and complete information about the type, approximate volume, and location of the waste to be collected, as well as any access restrictions or special requirements. The Company will rely on this information when preparing a quotation and planning the Services.

3.3 Any quotation given prior to the arrival of our operatives is an estimate based on the information provided by the Customer. The final price may be adjusted if, upon arrival, the actual volume, type or location of the waste differs from that originally described, or if additional Services are requested.

3.4 A booking is only confirmed when the Company has accepted the Customer’s request, issued a clear confirmation by telephone or in writing, and, where applicable, received any required deposit or prepayment.

3.5 The Company reserves the right to refuse any booking or to cancel a booking if it reasonably believes that it will not be able to provide the Services safely, lawfully, or in accordance with these Terms and Conditions.

4. Access and Customer Obligations

4.1 The Customer must ensure that the Company has safe, reasonable and lawful access to the premises and to the waste that is to be collected.

4.2 The Customer must obtain and maintain any consents, permissions or authorisations required from landlords, neighbours, managing agents, or other third parties to allow the Company to carry out the Services.

4.3 The Customer is responsible for ensuring that the waste presented for collection is clearly identified, ready for removal at the agreed time, and not contaminated with excluded or hazardous materials unless agreed in advance.

4.4 If access to the premises or waste is obstructed, delayed, or refused, or if the waste is not as described at the time of booking, the Company may charge a waiting fee, an additional fee for extra work, or a call-out charge, or may cancel the Services and charge a reasonable cancellation fee.

5. Payments and Charges

5.1 Unless otherwise agreed in writing, all charges are payable by the Customer on completion of the Services on the date of collection.

5.2 The Company may accept payment by cash, debit card, credit card, bank transfer, or other methods as notified to the Customer from time to time. Certain payment methods may be subject to additional verification or conditions.

5.3 All prices are quoted in pounds sterling and may be exclusive or inclusive of value added tax, depending on the Company’s VAT status and the wording of the quotation. The Customer will be notified where VAT applies.

5.4 If the Customer requires an invoice, this will be issued after completion of the Services or in accordance with any credit arrangements agreed in advance. Where credit terms are agreed, invoices are payable within the period stated on the invoice.

5.5 If any sum payable under the Contract is not paid when due, the Company reserves the right to charge interest on the unpaid amount at the applicable statutory rate, together with any reasonable costs incurred in recovering the debt.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by providing notice to the Company by telephone or email.

6.2 If the Customer cancels more than 24 hours before the agreed collection time, no cancellation fee will normally be charged, provided no special arrangements or costs have already been incurred by the Company.

6.3 If the Customer cancels within 24 hours of the agreed collection time, the Company may charge a reasonable cancellation fee to cover administrative costs, lost appointment slots, or any expenses already incurred.

6.4 If the Customer is not present at the agreed time, refuses access, fails to provide the waste, or otherwise prevents the Company from carrying out the Services, the Company may treat this as a late cancellation and charge a call-out or cancellation fee.

6.5 The Company may, in exceptional circumstances, cancel or reschedule a booking due to operational constraints, vehicle breakdown, staff illness, severe weather, safety concerns, or other events beyond its reasonable control. In such cases, the Company will notify the Customer as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any indirect loss arising from such rescheduling or cancellation.

7. Waste Types and Regulations

7.1 The Company operates in accordance with relevant waste management legislation and regulations in force in the United Kingdom, including duty of care obligations, licensing requirements, and environmental protection standards.

7.2 The Customer must not present for collection any hazardous, dangerous, or prohibited waste, unless this has been specifically declared and the Company has agreed in writing to accept such waste. Prohibited or restricted items may include, but are not limited to, asbestos, clinical or medical waste, pressurised containers, corrosive substances, flammable liquids, explosives, radioactive materials, and certain types of chemicals or oils.

7.3 The Customer is responsible for informing the Company, before the Services commence, of any items that could be hazardous to health and safety or that may require special handling, packaging, or disposal procedures.

7.4 The Company will transport and dispose of collected waste only at authorised facilities and in accordance with applicable regulations. Where appropriate, waste will be sorted or directed for recycling and recovery, subject to the capabilities of local facilities and the nature of the waste.

7.5 The Company may issue, where required by law, waste transfer notes or other documentation confirming that the waste has been collected and transferred in accordance with regulatory requirements. The Customer must retain any such documentation for the period required by law.

7.6 Ownership of the waste transfers to the Company upon loading onto its vehicle, provided that the waste is lawful and permitted. If any waste is found to be unlawful, hazardous without prior agreement, or otherwise non-compliant, the Company may return the waste to the Customer or require the Customer to arrange alternative disposal, and may charge for any additional costs incurred.

8. Customer Warranties

8.1 The Customer warrants that they are either the owner of the waste or are authorised by the owner to arrange for its removal and disposal.

8.2 The Customer warrants that all information provided about the waste, including its nature, quantity and location, is accurate and complete to the best of their knowledge.

8.3 The Customer warrants that no items requiring specialist licences or permits for collection or disposal are included in the waste unless this has been disclosed and agreed in advance.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company shall not be liable for any loss, damage, or delay arising from inaccurate information provided by the Customer, lack of access, or failure by the Customer to comply with these Terms and Conditions.

9.2 While reasonable efforts will be made to avoid damage to property, the Customer is responsible for protecting driveways, surfaces, fixtures, and fittings that may be vulnerable to damage from the removal process. The Company will not be liable for normal wear and tear or for damage arising from pre-existing defects or weaknesses.

9.3 The Company will not be liable for any indirect or consequential losses including, without limitation, loss of profit, loss of business, loss of opportunity, or loss of goodwill, arising out of or in connection with the provision of the Services.

9.4 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be limited or excluded under applicable law.

9.5 Subject to the foregoing, the Company’s total aggregate liability to the Customer arising under or in connection with any Contract shall not exceed the total amount paid or payable by the Customer for the Services under that Contract.

10. Complaints and Disputes

10.1 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing details of the issue and any relevant evidence.

10.2 The Company will investigate complaints promptly and will seek to resolve them in a fair and reasonable manner. The Customer agrees to allow the Company a reasonable opportunity to address any concerns before pursuing any external remedies.

10.3 Any claim relating to the Services must be notified to the Company within a reasonable time of the Customer becoming aware of the issue and, in any event, no later than six months after the date on which the Services were provided, unless otherwise required by law.

11. Data Protection and Privacy

11.1 The Company may collect and process personal information about the Customer for the purposes of handling enquiries, administering bookings, providing the Services, taking payment, and complying with legal obligations.

11.2 The Company will take reasonable steps to keep such personal information secure and will not share it with third parties except where necessary to provide the Services, to enforce its rights, or where required by law or regulation.

11.3 By using the Services, the Customer consents to the processing of their personal information for the purposes described above, in accordance with applicable data protection legislation.

12. Force Majeure

12.1 The Company shall not be liable for any failure or delay in performing its obligations under the Contract where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, acts of God, strikes, industrial disputes, accidents, road closures, or the actions of third parties.

12.2 In such circumstances, the Company may suspend the Services for the duration of the event or may, by giving written notice to the Customer, terminate the Contract without liability, save for the refund of any sums paid for Services not provided.

13. Variations to Terms

13.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.

13.2 Any variation to these Terms and Conditions requested by the Customer shall be of no effect unless expressly agreed in writing by an authorised representative of the Company.

14. Severability

14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15. Entire Agreement

15.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings, agreements or representations, whether oral or written.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Contract between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, any Contract, or the provision of the Services.

By proceeding with a booking or allowing the Company to commence the collection of waste, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.